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Spa
Policies

We value our customers.
Please take some time to go over our Med spa policies so we can better serve you.

CONDUCT & ETIQUETTE

Please turn off all cell phones or electronic devices upon arrival in our med spa/treatment areas and keep voice levels to a minimum, as other treatments may be in progress.

RESCHEDULING/CANCELLATION/ NO SHOW POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time the clients on our waiting list miss the opportunity to receive the services they need. We understand that unplanned issues can come up and you may need to cancel an appointment. Unfortunately, it has been our experience that most of the time un-kept appointments are not due to emergencies. We have experienced an increase in patients not keeping their scheduled appointments are not calling to cancel. As a courtesy, we provide appointment reminders for patients. If you need to reschedule or cancel, please contact us by phone or email 24 hours in advance of your scheduled time. It is important that you cancel and/or reschedule with our office during Business Hours. We ask all new and established clients to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event, we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or will be charged before your next treatment in the event the card is declined. Notification given at least 24 hours prior to your appointment will NOT receive a charge. All No-Shows and rescheduling/cancellations with less than 24 hours’ notice are subject to a $25 fee ($50 on Saturday). By scheduling an appointment, you are agreeing to our rescheduling/cancellation policy.

LATE ARRIVAL POLICY

We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. Patients arriving more than 15 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. We have the right to reschedule your appointment to give you quality treatment and to respect other patients’ scheduled appointments.

REFUND POLICY

We offer individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited to their needs and budget. While we strive to make our clients as happy as possible all services are final sales. We do not offer refunds on services rendered. Once services are purchased, they will not be refunded, however, to ensure our clients always receive the greatest experience. The unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Jana Nurse Med Spa. All injectable treatment sales (such as, but not limited to Botox, dermal fillers, facials, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed. We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed -- not for a specific result. However, we always strive to achieve the absolute best result that we can for you.

PAYMENT & GRATUITY POLICY

Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We may offer payment plans and we do offer Vagaro Pay Later, and you can apply online before your visit or treatment. All services are a final sale; there are no refunds or credits issued for any services. We accept cash, Visa, MasterCard, Discover, American Express, and Vagaro Pay Later; we do not accept checks.

PRICES & PROMOTIONS POLICY

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. We accept cash, Visa, MasterCard, Discover, Amex, Care Credit, and Jana Nurse Medspa Gift Cards. Gratuity is not included in service pricing and may be added to credit card charges, gift cards, and checks at the time of checkout.

GIFT CERTICATE

Jana Nurse Medspa Gift Certificate should be treated as cash. All sales are final; gift certificate cannot be exchanged or refunded for any reason. Gift Certificate contain a value that may be used to purchase products and services; however, they cannot be used to purchase other gift cards. Please present your Jana Nurse Medspa Gift certificate upon departure and your sale will be deducted from your gift card balance. All remaining balances cannot be redeemed for cash. Jana Nurse Medspa is not responsible if the card is lost, stolen, damaged, or used without authorization. Please call 972 998-4956 for assistance with any questions.

CHILDREN/MINORS

Jana Nurse Medspa provides medical spa services. For the privacy and consideration of our patients, children 12 years of age and under are not permitted in the spa. Minors age 13 to 15 must be accompanied by an adult. A parent or guardian's signature is required for anyone receiving services under the age of 18.

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